Politique de confidentialité
Last updated: August 20, 2026
This Privacy Policy explains how Prime Age Glow ("we", "us", "our") collects, uses and shares your personal information when you visit primeageglow.com or buy from us (the "Site"). By using the Site you agree to this policy.
1. Information we collect
Information you give us. When you place an order, contact support or subscribe to our emails, we collect your name, email address, shipping and billing address, phone number and payment confirmation details.
Payment details. Payments are processed by our payment providers (such as Shopify Payments, PayPal, Apple Pay, Google Pay and Shop Pay). We never see or store your full card number.
Information collected automatically. When you browse the Site we collect device and usage data: IP address, browser and device type, pages viewed, referring pages, and interactions with our pages. This is collected through cookies, pixels and similar technologies (see section 5).
What we do not collect. We do not ask for and do not want medical records, diagnoses or other health information. Please do not send health details to us.
2. How we use your information
- To process, fulfil and deliver your orders, and to send order confirmations and shipping updates.
- To provide customer support and to answer your questions.
- To process refunds and returns under our Refund Policy.
- To send marketing emails, when you have asked to receive them (you can unsubscribe at any time).
- To detect and prevent fraud, abuse and unauthorised transactions.
- To measure and improve our website, products and advertising.
- To comply with our legal obligations.
3. Legal bases (UK, EU/EEA and similar laws)
Where required, we rely on: performance of a contract (to fulfil your order), our legitimate interests (to run and secure our business and improve our services), your consent (marketing emails and non-essential cookies), and legal obligation (tax and accounting records).
4. Sharing your information
We share personal information only with service providers who help us run the business, and only for that purpose:
- E-commerce platform: Shopify Inc., which hosts our online store.
- Payment providers: to process your payment securely.
- Fulfilment and shipping partners: to pick, pack and deliver your order.
- Email and support tools: to send order and marketing emails and to reply to you.
- Analytics and advertising partners: such as Google Analytics, Meta (Facebook) and Microsoft Clarity, to understand site usage and measure campaigns.
We also disclose information when required by law, to enforce our terms, or to protect our rights. We do not sell your personal information for money.
5. Cookies and tracking
We use cookies and similar technologies for essential site functions (cart and checkout), analytics, and advertising measurement. You can control cookies through your browser settings, and where required we ask for your consent before setting non-essential cookies. Some browsers send a "Do Not Track" signal; because there is no common standard, our Site does not respond to it.
6. International transfers
We serve customers in the United States, the United Kingdom, Canada, Australia and New Zealand. Your information may be processed in the United States and other countries where our service providers operate. Where required, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses or the UK International Data Transfer Addendum.
7. How long we keep your information
We keep order and transaction records for as long as needed to provide our services and to meet legal, tax and accounting requirements (typically up to 7 years). Marketing contact details are kept until you unsubscribe or ask us to delete them.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent at any time. Residents of California, Colorado, Connecticut, Virginia and other US states with similar laws may also have the right to opt out of "sharing" for targeted advertising and to appeal a refused request. UK, EU/EEA, Canadian, Australian and New Zealand residents have equivalent rights under their local laws.
To exercise any right, email support@primeageglow.com. We may need to verify your identity before we act. You also have the right to complain to your local data protection authority.
9. Security
We use appropriate technical and organisational measures to protect your information, including encrypted connections (SSL/TLS) and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Children
Our Site and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.
11. Changes to this policy
We may update this policy to reflect changes to our practices or for legal reasons. We will post the new version here and update the date at the top.
12. Contact us
Prime Age Glow
Email: support@primeageglow.com